Privacy Policy

Privacy Policy

Last Updated: July 2026

ALSAHA respects the privacy of its users and is committed to protecting their personal data in accordance with applicable laws and regulations. By using the application, you agree to this Privacy Policy.

1. Data We Collect

We may collect data provided by the user or gathered while using the application, including but not limited to:

  • Name and account details.
  • Phone number and email address.
  • Personal photos, videos, and uploaded files.
  • Sports and professional information that the user chooses to share.
  • Location data when permission is granted.
  • Device data, operating system, IP address, and usage history.
  • Payment data when using paid services, without retaining bank card details if processed by a certified payment provider.

2. Use of Data

Data is used for the following purposes:

  • Creating and managing accounts.
  • Providing and improving the application's services.
  • Verifying identity or documents when necessary.
  • Displaying relevant content and sports opportunities.
  • Communicating with the user and sending notifications.
  • Preventing fraud and protecting the security of the platform.
  • Complying with legal and regulatory requirements.

3. Data Sharing

ALSAHA does not sell users' personal data. Data may only be shared in the following cases:

  • With service providers and partners who help operate the application.
  • With payment service providers to complete transactions.
  • When there is a legal obligation or an order issued by a competent authority.
  • With the user's explicit consent.
  • When necessary to protect the rights of the platform, its users, or third parties.

4. Data Protection

ALSAHA takes reasonable technical and administrative measures to protect data from unauthorized access, use, modification, or unlawful disclosure. However, the security of any electronic system cannot be guaranteed 100%.

5. Data Retention

Data is retained for as long as necessary to provide the services or to fulfill legal obligations. Some data may be retained after account closure if required by law or to protect legal rights.

6. User Rights

In accordance with applicable laws, the user may:

  • Access their personal data.
  • Request correction of inaccurate data.
  • Request deletion of the account or certain data, where legally possible.
  • Withdraw certain consents previously granted, noting that this may affect some of the application's functions.

7. Cookies and Similar Technologies

The application or its related services may use cookies or similar technologies to improve performance, analyze usage, and enhance the user experience.

8. Third-Party Services

The application may contain links or services provided by third parties. These parties are subject to their own privacy policies, and ALSAHA is not responsible for their practices.

9. Updates to the Privacy Policy

ALSAHA may amend this policy at any time. Amendments become effective upon publishing the updated version within the application or through official channels.

Refund Policy

Last Updated: July 2026

This policy applies to all services, subscriptions, and paid features offered through the ALSAHA application.

1. General Rule

All payments are final once the purchase is completed. No amounts will be refunded except in the cases specified in this policy or as required by law.

2. Cases Eligible for Refund

A refund request may be considered in the following cases:

  • An amount charged in error or a duplicate payment.
  • Inability to provide the service due to a technical error on the platform's part.
  • The user did not receive the paid service, after the request has been verified.
  • Any other case that ALSAHA's management deems eligible for a refund.

3. Cases Not Eligible for Refund

The user is not entitled to a refund in the following cases:

  • Change of mind after purchasing the service.
  • Not using the service after purchase.
  • User violation of the terms and conditions resulting in account suspension or closure.
  • Services that have already been performed or utilized, unless otherwise required by law.

4. How to Submit a Request

Refund requests must be submitted through official communication channels within a reasonable period from the date of payment, along with all information necessary for the platform to review the request.

5. Review Period

ALSAHA's management will review the request and notify the user of the decision within an appropriate period. If approved, the refund will be processed using the appropriate payment method in accordance with the payment provider's procedures.

6. General Provisions

ALSAHA reserves the right to reject any refund request that does not meet the conditions of this policy, or that shows evidence of misuse or attempted fraud. This policy may also be amended at any time, and amendments become effective from the date of publication.

Contact Us

If you have any inquiries or requests regarding the Privacy Policy or your personal data, you can contact ALSAHA's management through the official communication channels or email address published within the application.

Email: Alsaha.app@gmail.com

WhatsApp: +96877654379

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